Client Policies

Business Discovery & Strategy

Every project undertaken by Veritas Data Services begins with a Business Discovery & Strategy engagement.

This initial phase allows us to:

• Understand your business objectives.
• Gather project requirements.
• Analyse your current processes.
• Identify opportunities and potential challenges.
• Recommend the most appropriate technology solution.
• Define project scope, deliverables and timelines.

The Discovery & Strategy engagement is a professional consulting service and is charged separately from project development.

Project Engagement

Following the Discovery & Strategy engagement, clients receive a detailed project proposal outlining:

• Project objectives
• Scope of work
• Deliverables
• Timeline
• Investment
• Payment schedule

Formal agreements, including contracts and confidentiality terms where applicable, are issued as part of this process alongside the proposal.

Project work begins only after the proposal has been accepted and the required commencement payment has been received. No project proceeds without an official contract signed by both parties.

Payment Policy

Discovery & Strategy engagements are confirmed upon payment. Project development follows the payment schedule agreed within the approved proposal.

Our standard project payment structure is:

For larger or long-term engagements, customised payment milestones may be agreed upon before work begins.

Communication Policy

To ensure efficient project delivery and accurate documentation, Veritas Data Services communicates through scheduled meetings, email and designated project communication channels.

Administrative matters such as scheduling, invoices, payment confirmations and document sharing may be handled through email or WhatsApp.

Business consultation, project planning, requirements gathering and strategic discussions are conducted during scheduled Discovery & Strategy sessions or approved project meetings.

Consultation Session Policy

Discovery & Strategy sessions are conducted by appointment and typically run for 60–90 minutes unless otherwise agreed in writing.

• Additional consultation sessions may be billed separately.
• Follow-up questions should be submitted by email or the agreed communication channel.
• Extended strategic discussions outside scheduled sessions may require a separate consulting engagement.

Rescheduling & Cancellation

Clients are requested to provide at least 24 hours’ notice if a scheduled Discovery session or project meeting needs to be rescheduled.

Missed sessions without prior notice may be considered completed for billing purposes or may require a new booking, depending on the circumstances.

Project Scope

All project deliverables are defined within the approved proposal. Any requests outside the agreed scope may require:

• Additional time
• A revised quotation
• Updated timelines
• A separate engagement

This ensures that project quality, timelines and expectations remain clear for both parties.

Confidentiality

Veritas Data Services treats all client information, documentation, discussions and project materials as confidential.

Client information will never be shared with third parties without prior consent unless required by applicable law.

Response Times

Our standard business hours are Monday to Friday. We aim to respond to emails and business messages within one business day.

Messages received outside business hours may be responded to on the next working day.

Professional Conduct

Veritas Data Services is committed to maintaining professional relationships built on respect, transparency and integrity.

We value our clients' time and ask that our professional processes be respected throughout every engagement.

Likewise, every client can expect honest advice, clear communication and solutions designed around their business objectives rather than generic recommendations.

Our Commitment

At Veritas Data Services, we believe technology should solve business problems—not create them.

Our policies exist to ensure every client receives structured consultation, professional project management and high-quality technology solutions that deliver lasting value.